Question: What Do I Do If My FedEx Package Says Delivered But I Never Got It?

What to do if FedEx says they delivered but no package?

First, contact FedEx as soon as possible so they can do a trace on the package and see if the driver remembers anything.

You can reach them at 1–800–463–3339.

Have your tracking number ready, and say “representative” through the first couple of prompts and that will get you right to a person..

Can you keep packages wrongly delivered to your house?

Can you keep packages wrongly delivered to your house? The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. … You have no obligation to send them back to the company or to pay for them.

Do lost packages ever get found?

In practice, we have never had any lost package found by USPS. … If possible take your packages to the local post office and get a paper receipt evidence with both Amazon and USPS that you are not a crank. Report it to local police and file a claim with the post office on every package.

Do I have to return a misdelivered package?

As long as the merchandise is addressed to you, you may keep it. If it is addressed to someone else, then you are obligated to make reasonable efforts to either return it or deliver it to the intended recipient.

What happens if my FedEx package is stolen?

Contact FedEx about a Stolen Package It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

Who is responsible if a package is lost?

If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Can you dispute a stolen package?

Dispute Charges If you cannot get the package, a replacement, or a refund via the seller or carrier, contact the credit card company on whose card you paid for the purchase, and dispute the charges. If the item was a gift ask the sender to do so.

Can I get a refund from FedEx?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

Do Police Investigate Stolen packages?

Yes, the police cares about package theft and they oftentimes do small busts that lead to even bigger busts of entire operations like chop shops and whatnot. If you don’t have any video footage of the theft, then the police can’t just investigate it by magic…

Is FedEx liable for lost packages?

FedEx offers standard declared value coverage. If the company is responsible for a parcel being lost, stolen or damaged, the shipper can file a claim to recover up to $100 in value. … FedEx Ground charges $1 for every $100 of declared value for shipments worth more than $300.

How do I report a missing FedEx package?

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

What to do if a package is missing?

The first step in finding a lost package is to go to your local Post Office. Let them know that you have a package missing, and ask them to start a Mail Recovery Center Search Request. To start a Search Request, your package must be worth at least $25 – below that and the items are probably already gone.

What happens if UPS delivered my package to the wrong address?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Will UPS refund for stolen package?

UPS. As the intended recipient of a lost or stolen UPS package, you can contact the seller. The seller can either refund you or file a claim to recoup the missing shipment with UPS.

Does FedEx just leave packages at door?

If you are not home to sign for your package, a doortag will be left at your door and the driver may reattempt delivery. To avoid missed deliveries, sign up for FedEx Delivery Manager where you will be able to sign electronically or give special instructions for delivery.

Does FedEx refund for stolen packages?

FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. … FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that.

Do FedEx drivers steal packages?

IN FACT: FedEx drivers are responsible for damaged and lost while onhand, whereas UPS drivers are not. This explains why more UPS packages arrive damaged whereas FedEx packages don’t. Theft by drivers are highly unlikely – not because of ethical issues, but due to security of the job that pays decent salary.

How long do I have to file a claim with FedEx?

File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

What happens if a package is sent to the wrong address?

USPS will make every effort to locate your item, redirect it, and deliver it to the correct address. … Sometimes if you call your local post office before a shipment arrives, they can hold the packages with the incorrect address. This works well if you moved but are still local.

What happens if you lie about not getting a package?

Of course it is illegal. If you knowingly misrepresent to USPS, or any of the other interstate carriers (e.g., FedEx) that a package that you did in fact receive wasn’t received, you could be looking at a mail fraud prosecution.