Question: Is FedEx Responsible For Damaged Packages?

Can you drop a FedEx package at USPS?

The FedEx SmartPost Returns process is completely integrated, which means you benefit from a streamlined process; less handling of your packages; and fast, reliable deliveries.

Your customer drops off the package at any USPS access point or FedEx location..

How do I report a damaged FedEx package?

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

What do I do if my package says delivered but no package?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Is the post office responsible for damaged packages?

The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) … Priority Mail Express® (at any value)

How do I claim a damaged Hermes parcel?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

What does USPS do with FedEx packages?

With SmartPost, FedEx carries packages through its network of warehouse and truck beds. But instead of dropping packages on customers’ porches, FedEx merely drops them at the local post office. USPS carries SmartPost parcels for the final leg of their journey, known as the “last mile.”

Does the shipper or receiver file a FedEx claim?

The sender, the recipient, or a third-party can file a claim. When should I file my claim for FedEx Express packages? Damaged or missing content claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

Can I file a complaint against FedEx?

Go to a Fedex office then request a supervisor or manager. Explain the problem . Have proof of your complaint.

Should I accept a damaged package?

While refusing it may seem like the obvious answer, you should make every attempt to accept it and document the damage at the point of delivery. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading.

Does FedEx refund for lost packages?

In case a package is truly lost, the buyer will naturally want a refund or a replacement. If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package.

Is FedEx allowed to put packages in mailbox?

By law, only you and the U.S. Postal Service are allowed to put things in your mailbox. But what if companies like FedEx and UPS could do it too? That could happen under a recommendation by the Trump administration.

What happens if FedEx doesn’t deliver my package?

In most cases, we will attempt to deliver your package three times before returning it to your shipper. When a FedEx courier is unable to deliver your package, he will leave a tag on your door informing you on the Air Waybill number and the next delivery attempt.

How long do you have to file a FedEx claim?

You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.

What happens if you put a UPS package in a FedEx box?

If you are talking about putting a UPS package in a FedEx drop box, they would return it to a UPS drop off location. Same thing would happen if you gave it to the driver with a large stack of packages. … Fedex or UPS or USPS will find a way to get it to the correct company.

How Can I sue my FedEx package if I lost my package?

Whoever paid FedEx can file a claim. By default, FedEx packages have up to $100 of protection from loss or damage. If the value is more than that, the shipper must “declare” that value, AND pay for additional coverage. Also, as part of the claim process, the shipper will need to submit proof of value of the contents.

What happens if a FedEx package is damaged?

FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. If the value of your item is over $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

What do I do if my package is damaged?

4 Things to Do if Your Package Arrives DamagedExamine the item (thoroughly) As soon as you receive a dented box or open a package only to discover broken merchandise, get to work. … Contact the retailer (quickly) … Unpack the issue (calmly) … Read return policies (proactively)

How do I get money back from FedEx?

You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. 399.5999 (option 4). Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable.